Delete Your TradelyX Account

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We respect your privacy and are committed to providing you with control over your data. If you wish to delete your TradelyX account and associated data, please follow the steps below:

Navigate to the Account Deletion Request Page by following these steps on the TradelyX mobile app:

• Log in to your TradelyX account.
• Tap your "Profile Image" located at the top-left corner of your screen.
• Select "My Profile" to access your profile details.
• Scroll down to the bottom of the page and locate "Delete Account."
• Tap "Delete Account" and a confirmation dialog box will appear.
• Confirm the account deletion by selecting "Yes."

Types of Data Deleted:

• Upon requesting the deletion of your account, the process will entail the elimination of personally identifiable data linked to your TradelyX account.
• This encompasses comprehensive profile details, uploaded documents, transaction history, and any user-generated content, such as Product Listings, Trade Requests (quotations & freight), In-App Chat Conversations, and Sell Offers.

Types of Data Retained:

• After account deletion, certain data may be retained for a limited period, typically 90 days for legal or operational reasons. This may include non-personalized transactional data used for analytics which focuses on aggregated, statistical insights.

Confirmation of Deletion:

• Upon successful deletion, you will receive a confirmation email. Please note that the removal process may take up to 48 hours.

Need Assistance?

• Kindly refer to our Privacy Policy to learn more about how we handle User's Data
• If you encounter any issues or have questions, our support team is here to assist. Contact us at legal@tradelyx.com.